Any additional items (other than Mountain House #10 cans, Gourmet Reserves, Wise Foods, and Preparedness Seeds) will incur shipping charges which are based on UPS Ground list rates. Expedited shipping requests do not qualify for our free shipping offer.

Larger orders (over 300 lbs.) will typically ship by freight; all others via UPS Ground.

Weather-related conditions may cause a delay in delivery of your order (contact us or visit www.UPS.com or www.FedEx.com if you have any questions regarding current delivery exceptions in your area).

Incorrect shipping addresses may delay delivery of your order and result in an ADDRESS CORRECTION FEE. To help prevent delivery delays and additional fees, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with shipping address are an incorrect zip code, wrong street number, missing apartment/suite number, and/or missing company name. In all fairness, any fees billed to us by UPS for an address correction or change may be charged back to you when we receive them. Address correction fees are $11; undeliverable or refused orders will be charged initial shipping cost plus return shipping cost (see our REFUND POLICY).

Shipping costs are based on Ground Service (shipped from our location in Eugene, Oregon). Please allow up to 7-10 days for delivery of your order.
We ship at 2 p.m. each weekday. If your order is submitted and received by Noon (West Coast/Pacific Time), we can usually get it out the same day. If your order is submitted after Noon on Friday or through Sunday night, it will not ship until Monday. Shipping charges are non-refundable.

Faster shipping options are available by special request: 3 Day, 2nd Day Air, and Next Day expedited services. Saturday delivery is an option for 2nd Day and Next Day service at an additional charge. Faster shipping options can increase normal Ground delivery charges by up to triple or more. No Sunday or Observed Holiday delivery options are available.

If you need an item faster than normal “Ground” delivery, please place a note in the Special Instructions box advising us with what date and time you need your order, and either 1) Request that we contact you with the revised shipping cost before processing, or 2) Give us permission to automatically revise the shipping costs to make sure your order arrives on or before your need date.

Our order system knows how much each item weighs (and if special shipping rates must be added) and will automatically calculate shipping costs to your Zip Code (Continental U.S. only).  When possible, our system calculates your shipping costs based on best shipping conditions (i.e., if all your items can be shipped in one box, etc.). In some circumstances, we are not able to place all your items in one box, and our system accounts for those conditions and charges you accordingly. A good example: When a case of MREs is ordered along with a Siphon Pump, the MRE case will be shipped by itself, and the siphon pump will be shipped in another box. NOTE: There is a 1-lb. minimum shipping charge that applies to all orders.

Please note that the same items shipped to New York and to California will have very different shipping costs! That's because California is closer to our shipping location than New York is, and the shipping charges are based on both weight and distance. So be prepared for higher shipping costs if you reside on the East Coast.

Alaska and Hawaii: Our system does not calculate shipping to Alaska or Hawaii. Certain items cannot be shipped to Alaska or Hawaii. Standard ground rate shipping costs are very high to locations outside of the continental U.S. and we encourage Alaska and Hawaii residents to keep their order weight to a minimum. We typically ship orders to Alaska or Hawaii via USPS Priority Mail-Insured (2-3 business day transit time).

Shipping confirmation: When your order is placed, you will receive an automatic e-mail confirmation. A real person from TheEpicenter.com will also send you an e-mail to let you know when your order will be shipped or if an item will be delayed. We will also arrange to provide the tracking number(s) for the shipment (usually sent in separate e-mail).